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September 28, 2020
ARCOS Supports MultiSpeak Tech Spec to Help Utility Munis, Co-ops

If, for instance, a hurricane damaged hundreds of meters, web services available through the MultiSpeak specification could carry XML-formatted data from the utility’s OMS and launch an automated callout for damage assessors via the ARCOS Damage Assessment solution. Once in the field, damage assessors using mobile devices and GIS could send data back to the utility via data packets that would in turn launch a callout for repair crews via the ARCOS Callout and Scheduling Suite.

“MultiSpeak links a utility’s enterprise software systems and eliminates duplication of data entry, and manual processes, to give managers one picture of what’s happening,” says Lisa Steinhart, vice president of Marketing & Product for ARCOS. “By supporting MultiSpeak, we’ve done the upfront work of building a connection between our platform and other software systems before our customers buy ARCOS’s solution.”

The benefit for utility customers is that ARCOS is delivering a pre-defined connection point between its resource-management software and the outage managements, SCADA systems and work management systems commonly used by many cooperative and municipal utilities. By adopting the MultiSpeak specification, neither ARCOS nor a utility’s information technology team have to undertake a software services engagement or develop APIs.

“Without this integration, a utility would have to build its own interface between systems or just rely on manual, time-consuming tasks like phone calls, entering and rekeying data and watching minutes slip by that could be better used to restore service,” adds Steinhart.

MultiSpeak is an initiative of the National Rural Electric Cooperative Association, or NRECA.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatically planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn about ARCOS resource management software at http://www.arcos-inc.com.

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